Frequently Asked Questions

 
1. WHAT SHOULD I KNOW IF I GET INTO AN ACCIDENT?

At the accident scene, should your vehicle not be safe to drive, call a towing company to assist you with moving the vehicle. If the Police are at the scene, inform them that you would like your vehicle to be repaired at Rick Hendrick Luxury Collision Center of Buford; this will be a savings to your insurance company only having to tow your vehicle once.

If your vehicle is safe to drive, take your vehicle to Rick Hendrick Luxury Collision Center of Buford. We are open Monday through Friday from 7:30am to 6:00pm.

You should then contact your insurance company and advise them of the damage and the shop you've selected for repairs.

Some insurance companies have what is called "drive-in claims service;" it is not mandatory you use this service. Just inform your insurance company where their claims person can see your vehicle.

If the accident is your fault, your insurance company will cover the damage to your vehicle and the other party. If the accident wasn't your fault the other parties insurance should cover your damages. Try to collect from the other insurance, this will entitle you to a rental vehicle and you won't have to pay a deductible.

2. WHAT ARE "OEM" PARTS?

OEM stands for "original equipment manufacturer". These are new parts made by the same Manufacturer who made your vehicle

3. WHAT ARE "AFTERMARKET" PARTS?

Aftermarket (A/M) is used to describe parts that are made by manufacturer other than the one who originally made your car. Some aftermarket parts carry certification that helps ensure the basic quality of the part. Aftermarket parts are usually less expensive than new OEM, and for some applications may be a better choice than used OEM parts. Some repairers and insurers list these parts as "Quality Replacement Parts."

4. WHAT ARE "LKQ" PARTS?


LKQ stands for "like, kind and quality." Most of us are more familiar with the other term for this category which is "Used Parts." The term LKQ should more precisely define a sub-category of used parts that are just like the ones on you vehicle before the loss.

5. DO I HAVE TO ACCEPT USED PARTS?


No, you do not have to accept used parts. Most customer oriented insurance companies will only suggest used parts (LKQ) when there is agreement from all parties; generally used parts are suggested when there needs to be a savings to justify the repairs. The insurance company's obligation is to restore your vehicle to "pre-loss" condition - no better than it was and no worse.

6. DO I HAVE TO USE THE SHOP MY INSURANCE COMPANY RECOMMENDS OR CAN I TAKE IT TO Rick Hendrick COLLISION CENTER?

You can always take it to Rick Hendrick Luxury Collision Center of Buford. The insurance company can not tell you where to repair your vehicle. Some insurance people will attempt to convince or STEER you to fix your vehicle at their PREFERRED SHOP; a shop that gives the insurance company special deals. These deals will often come at the vehicle owner's expense which could compromise safety and the quality of repairs.

Should this happen please contact Rick Hendrick Luxury Collision Center of Buford; our professional claims handlers can guide you through this unfortunate practice

7. DO I HAVE TO GET THREE ESTIMATES?


No, you do not need to get multiple estimates; you only need to notify your insurance representative as to where you will be having your repairs done. Your insurance company will work hand in hand with your choice of shop.

What happens if the insurance company's estimate is lower than the one I get from Rick Hendrick Luxury Collision Center of Buford?

Insurance companies are generally willing to pay for a proper repair. The insurance company appraiser may include only the most obvious damage in their estimate. At Rick Hendrick Luxury Collision Center of Buford, we try to write as thorough an estimate as possible.

Just bring the insurance estimate in with you and we will go over the differences. If necessary, we'll notify the insurance company of the changes we need to make. Generally this just takes a phone call and we will bill your insurance company for the supplement at the completion of the repair.

8. WHAT HAPPENS IF MORE DAMAGE IS FOUND?

It can be difficult to see all the damage during the initial inspection. finding additional damage is very common. Estimates written without a thorough disassembly of the vehicle often have overlooked or "hidden" damages.

If additional damage is found, it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to come see the damage. These supplemental charges are itemized, authorized and billed along with the rest of the repairs.

If the insurance representative wants to come see the additional damage, the repair process could be delayed from 2 - 5 business days. Be mindful that any additional parts found to be damaged will have to be ordered and that can lead more delays.

9. WHAT IS A DEDUCTIBLE?


A deductible is a portion of the repair bill that is not covered by your insurance policy. The amount is determined by your insurance policy and is first set when you first purchase your insurance.

10. WHEN AND WHERE DO I PAY MY DEDUCTIBLE?


Your deductible is paid directly to Rick Hendrick Luxury Collision Center of Buford when your repairs are complete. The insurance company pays us for the work performed minus your deductible.

11. CAN YOU SAVE ME MY DEDUCTIBLE?

No. And neither can any other honest repair facility.

12. IS IT HARD TO MATCH THE COLOR OF MY PAINT?

No, almost all colors can be matched even those that are badly faded. We employ highly skilled paint professionals who are factory trained using state of the art equipment to assure colors are matched to manufacturer's standards.

13. WHAT ABOUT MY PERSONAL BELONGINGS?

Before dropping off your vehicle, we recommend that you remove your personal belongings or anything of value. Our insurance covers damage to your vehicle as a result of fire, theft, or even employee error, but it only covers the vehicle and its factory installed parts. We do not assume liability for other items that you choose to leave in your vehicle. Our team often removes interior parts to gain access to the damaged area or to protect the interior from damage and need ready access to these areas.

14. DOES RICK HENDRICK COLLISION CENTER FIX MY MODEL OF CAR?

Our skilled technician's are trained to repaired all makes and models of vehicles, foreign and domestic.

15. DOES RICK HENDRICK COLLISION CENTER GUARANTEE THEIR WORK?

Rick Hendrick Luxury Collision Center of Buford warrants every repair we do for as long as you own your vehicle. We offer fast friendly quality repairs that are guaranteed! We repair our vehicles to meet or exceed all manufacturer repair standards. This allows us to offer our life time warranty.

16. WHAT MAKES RICK HENDRICK COLLISION CENTER DIFFERENT FROM THE OTHER BODY SHOPS?

We specialize in Insurance Claims Handling. We work with your insurance company so your claim is handled in the most efficient manner. Rick Hendrick Luxury Collision Center of Buford warrants every repair we do. We offer fast friendly quality repairs that are guaranteed!

We are a collision facility that will keep you informed throughout the repair process by offering daily viewing of the repairs with "status on demand" or "auto status "service at www.Rick Hendrickcollisioncenter.com. You will actually have the opportunity to view the daily progress of your vehicle.

17. WILL RICK HENDRICK COLLISION CENTER COORDINATE A RENTAL CAR FOR ME?

Yes. We can coordinate with any rental agency you wish, and we have Rental cars available on site.