CUSTOMER REVIEWS


At Rick Hendrick Luxury Collision Center, we are always looking to improve the customer experience. It is thanks to the feedback from our customers that we are able to enhance the experience and tailor it to what is in the customers best interests. Thank you for taking the time in your day to give us feedback. You inspire us to strive every day to provide even better customer service.

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Hear What Our Customers Have to Say

Back in Feb. 2016 I was rear ended and took my car to your Buford collision center. JC took care of my car and had great customer service. I was very happy with my car.

A few weeks ago I noticed my bumper was buckling on the top and thought that my bumper that was replaced was bad, so I took it back to Rick Hendricks Collision center, where Rick and JC helped me, again I cannot say how GREAT their customer service was. My bumper come to find out was in fact bumped again and I just wasn't notified about it!

I HIGHLY recommend anyone who is looking to have their automobile repaired take it to Rick Hendricks Collision in Buford. They have been awesome in customer service and they make the process very smooth and easy! Thank you, Rick, JC and Rick Hendrick!


Shawnna Tremblay
Hendrick Luxury Collision,

Outstanding, Top of the Line, Superior, are just some of the words I can use to describe my experience with Ricky Eve and his staff at Hendrick Luxury Collision Service.

After my daughter hit another car, I decided to find the best service to fix the other vehicle. I wasn't looking for the cheapest, I was looking for excellent service, proven workmanship, a good reputation and a fair, reasonable price. I found all here.

These days, it is impossible to find a place where the manager will actually come out and speak to you, just because that is the right thing to do. Ricky not only did that, he personally handled the entire repair process with updates to me, to let me know where we were in the process. Ricky took care of arranging rental car and made this whole repair ordeal painless and easy!

Small town service, with outstanding workmanship is found at Hendrick Luxury Collision in Buford. Don't make the mistake of going anywhere else.
Robyn Wilson, M.Ed.
Mr. Eve,
I am writing to thank you for the superb service and attention that I received when my 2006 Black Hummer was delivered to your center after a wreck.

Bret Davis, Kendall Allen, and Madison Clark were at the top of the chart when it came to the courtesy I received. The prompt follow-up and personal interest in my situation were better than any I have experienced in such a circumstance.

My Hummer looks brand new, the prices were very reasonable and the work was done on time with excellent quality.

Your three employees with whom I dealt were so nice, always knew my name, and did all that they could to make me feel like everything was going to be okay. It was, and then some.

I have used Hendricks (former Hummer dealership) since I bought my Hummer in 2006. The service staff at the Pleasant Hill store have been with me the entire 10 years and Jeff, my service manager mirrors your employees' standard in customer service.

Hope I never have another wreck with such damages, but if I ever need any body repair, I assure you I will return to your center and be looking for my team!

Thanks to all!
Deborah L Carter MD
Dear Mr. Eve,

I'm writing to compliment your company and bring to your attention the amazing service we received from JC related to work we had done recently on our 2006 Pontiac Solstice.  Being 10 years old, the car needed a "refresh" to get back her like new appearance.  Since this would be paid for by us out of pocket, we were looking for a shop that could work within our budget and get us the biggest value for what we were willing to spend.  JC rose to the challenge and provided us with a variety of options and cost saving ideas.  He was in constant communication over the two week project and even texted us some in-progress photos so we could follow along.  In the end, thanks to JC's help, we were able to replace the battered and misaligned front bumper, have all dings and dents removed, refresh the entire paint job, and have a clear paint protection film applied to the bumper, hood, and door edges.  Even the headlights received a polishing to restore their brightness.  As a customer, we really appreciate the attention to detail and flexibility of working with a shop that isn't simply going through the motions according to a script of services.  JC provided a customized level of service that will have us coming back again.  In fact, in a week or two, we will be bringing our 2009 Pontiac G8 GT in for the same treatment.

Best regards,
Matt and Denise Newman
Good evening,

I had an accident in late December and had a choice between two collision centers to assist me with my car damage. The first place I called was closer to my home and 48 hours later after leaving a message I never received a call back. I called the Rick Hendrick collision center as my second choice a little further away from my home and so grateful the other collision center didn't return my call. From the moment I stepped into the collision center at Rick Hendrick in Buford, I felt a sense of professionalism and courtesy to everyone that I came in contact with. Beginning with Madison at the front desk with the other young lady that led me to The best collision representative for my dilemma. JC Brodeur was not only professional and attentive, he answered every call and every email when I had questions and kept me up-to-date on every detail. My experience with your dealership/collision center was the best customer service that I have ever had. I highly recommend your business to many of my friends and colleagues. I thank you for hiring top-of-the-line quality people to make a bad situation (getting rear ended at a red light with other car not having insurance ) much more bearable and leaving me top-quality work done on my car. Thank you for your attention and kudos again to the best collision center.


Dena E. Dryden
Good afternoon,

I just wanted to take a minute to send you a quick email regarding your outstanding customer service. After getting into a car accident on September 23rd, I have been working with JC Brodeur over the past 4 weeks.

He has been very attentive and exceptionally helpful throughout the entire process. When I came to pick up my car yesterday, he explained that you've set a family atmosphere where your employees really care about their customers and want to see them happy. This was apparent through the service I received with your company. I just wanted to thank you and let you know that because of the customer service I received, I will highly recommend your company to anyone else in need.

Kim P.
Hi Ricky,

Just want to take a moment and say "thank you" again for the gracious hospitality you, Larry, and your staff provided me yesterday.  The work turned out great and the hood of my Tiguan looks fantastic!  I will definitely have to look into the Nano Shock product you recommended in order to keep the black metallic finish looking so brilliant.  Thank you, again!  Have a great Thanksgiving!
Paul R. Raptis, University of North Georgia
I damaged the quarter panel and tail light of my car when I was backing out of a parking lot. Since I don't know that much about cars and mechanics, I figure my best chance is to shop around and hear different opinion. I sought quote from various certified shops around Atlanta before I come to Jean-Claude (JC) of Hendrick Buford Collision Center for help. Most of other vendors suggest repairing ¼ of the entire vehicle, which will cost me a fortune. JC on the other hand provided me with honest assessment of the damage. He provide me a range of options that suits my budges and give his personal opinion on what must be repaired, and what can be just touched up. I really appreciate JC professional but personal opinion in the sense that he doesn't suggest unnecessary repairs. I was able to tell this because the necessary repairs he suggested are all suggested by others. When I delivered my car for repair, he also took time and effort to arrange somebody to send me back. Considering the distance between downtown Atlanta and Buford, that is one big favor! Moreover, he was able to replace the tail light with OEM parts with just aftermarket pricing. Finally, JC was able to find an engineer who previously worked with the manufacturer of my car (MB) to work on my case. The technician Kevin knows a lot of about MB. My experience working with JC couldn't be better. I feel really lucky I was able to find them and feel that I'm in good hands.

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Repair Quality
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Kevin helped restore my car to its original appearance. I couldn't tell there is any difference between what it is right now and what it is before. It is like a magic. Moreover, JC also did me a favor by helping me buff out some of the scratches on the sides of the car caused by rock chips. I'm very glad that my car is back to its original shape. Big thanks to JC and Kevin at Hendrick Buford Collision Center!

Eric
Ricky,

Thank you for all your help and guidance with the damages to our car. You put our minds at ease and any concerns related to unforeseen problems.  You earned a customer for life and any future bodywork will be only be performed by Hendrick Body Shop.

Thank you, Travis & Kate
I just wanted to take a moment to say thank you for your support and persistence in returning my 2003 Chevy Corvette to body running order. As you know, my auto accident took quite a toll on the Corvette ($ 9,500 plus), and at one point as I observed it in its torn-apart condition, I wasn't sure if it would ever be the same. Thanks to you and your team, it looks and runs better than ever. Doug Newsome was incredible through the entire process. I was truly impressed with his knowledge of my automobile, his negotiation skills with the insurance company and his ability to "get things done" in a professional and timely fashion. He is a result-oriented individual, a gentleman to work with and a most effective communicator with all parties concerned. I can see how Doug's skills and potential has elevated him within this organization, I'm sure he will continue.

The entire Hendrick organization is impressive, whether it be NASCAR, or just working with those of us "Common Folks"! I am copying Rick Hendrick on this message...I hope he will have the opportunity to review my comments. Thanks again to your entire staff, I appreciate and admire your work!


Jim C.