I just wanted to take a moment to say thank you for your support and persistence in returning my 2003 Chevy Corvette to body running order. As you know, my auto accident took quite a toll on the Corvette ($ 9,500 plus), and at one point as I observed it in its torn-apart condition, I wasn't sure if it would ever be the same. Thanks to you and your team, it looks and runs better than ever. Doug Newsome was incredible through the entire process. I was truly impressed with his knowledge of my automobile, his negotiation skills with the insurance company and his ability to "get things done" in a professional and timely fashion. He is a result-oriented individual, a gentleman to work with and a most effective communicator with all parties concerned. I can see how Doug's skills and potential has elevated him within this organization, I'm sure he will continue.
The entire Hendrick organization is impressive, whether it be NASCAR, or just working with those of us "Common Folks"! I am copying Rick Hendrick on this message...I hope he will have the opportunity to review my comments. Thanks again to your entire staff, I appreciate and admire your work!
Back in Feb. 2016 I was rear ended and took my car to your Buford collision center. JC took care of my car and had great customer service. I was very happy with my car.
A few weeks ago I noticed my bumper was buckling on the top and thought that my bumper that was replaced was bad, so I took it back to Rick Hendricks Collision center, where Rick and JC helped me, again I cannot say how GREAT their customer service was. My bumper come to find out was in fact bumped again and I just wasn't notified about it!
I HIGHLY recommend anyone who is looking to have their automobile repaired take it to Rick Hendricks Collision in Buford. They have been awesome in customer service and they make the process very smooth and easy! Thank you, Rick, JC and Rick Hendrick!
Fast and professional service from Rick Hendrick Collision. My Traverse looks like the accident never happened. They even provided a free alignment even though the insurance company did not cover it. And I'm pretty sure they even washed my car after they were done...I'm busy so that's insanely helpful.
Very pleasant people to deal with. They fixed my car quickly and everything went smoothly. JC was very nice to talk to, and he helped me out with my numerous questions and concerns. I highly recommend this place for any body work.
Brady helped me all the way through my repair. I have never had such detailed customer service tailored exactly to my needs. These guys really knocked it out of the park! Hopefully I never have to see them again but, if I am involved in another accident they will be my first call!
Best customer service ever! Rick, the manager, is the best automotive manager I've dealt with. Prior to having my child I was an automotive technician for a few years. I am very familiar with the automotive industry. These guys pay attention to every detail. Their workspace is clean, which says a lot about them since body shops are almost impossible to keep clean. For any body work I highly recommend Rick Hendrick Luxury Collision Center for any of your body repair needs.
Hendrick Luxury Collision,
Robyn Wilson, M.Ed.
Outstanding, Top of the Line, Superior, are just some of the words I can use to describe my experience with Ricky Eve and his staff at Hendrick Luxury Collision Service.
After my daughter hit another car, I decided to find the best service to fix the other vehicle. I wasn't looking for the cheapest, I was looking for excellent service, proven workmanship, a good reputation and a fair, reasonable price. I found all here.
These days, it is impossible to find a place where the manager will actually come out and speak to you, just because that is the right thing to do. Ricky not only did that, he personally handled the entire repair process with updates to me, to let me know where we were in the process. Ricky took care of arranging rental car and made this whole repair ordeal painless and easy!
Small town service, with outstanding workmanship is found at Hendrick Luxury Collision in Buford. Don't make the mistake of going anywhere else.
Deborah L Carter MD
I am writing to thank you for the superb service and attention that I received when my 2006 Black Hummer was delivered to your center after a wreck.
Bret Davis, Kendall Allen, and Madison Clark were at the top of the chart when it came to the courtesy I received. The prompt follow-up and personal interest in my situation were better than any I have experienced in such a circumstance.
My Hummer looks brand new, the prices were very reasonable and the work was done on time with excellent quality.
Your three employees with whom I dealt were so nice, always knew my name, and did all that they could to make me feel like everything was going to be okay. It was, and then some.
I have used Hendricks (former Hummer dealership) since I bought my Hummer in 2006. The service staff at the Pleasant Hill store have been with me the entire 10 years and Jeff, my service manager mirrors your employees' standard in customer service.
Hope I never have another wreck with such damages, but if I ever need any body repair, I assure you I will return to your center and be looking for my team!
Thanks to all!
Paul R. Raptis, University of North Georgia
Just want to take a moment and say "thank you" again for the gracious hospitality you, Larry, and your staff provided me yesterday. The work turned out great and the hood of my Tiguan looks fantastic! I will definitely have to look into the Nano Shock product you recommended in order to keep the black metallic finish looking so brilliant. Thank you, again! Have a great Thanksgiving!
Dear Mr. Eve,
Matt and Denise Newman
I'm writing to compliment your company and bring to your attention the amazing service we received from JC related to work we had done recently on our 2006 Pontiac Solstice. Being 10 years old, the car needed a "refresh" to get back her like new appearance. Since this would be paid for by us out of pocket, we were looking for a shop that could work within our budget and get us the biggest value for what we were willing to spend. JC rose to the challenge and provided us with a variety of options and cost saving ideas. He was in constant communication over the two week project and even texted us some in-progress photos so we could follow along. In the end, thanks to JC's help, we were able to replace the battered and misaligned front bumper, have all dings and dents removed, refresh the entire paint job, and have a clear paint protection film applied to the bumper, hood, and door edges. Even the headlights received a polishing to restore their brightness. As a customer, we really appreciate the attention to detail and flexibility of working with a shop that isn't simply going through the motions according to a script of services. JC provided a customized level of service that will have us coming back again. In fact, in a week or two, we will be bringing our 2009 Pontiac G8 GT in for the same treatment.